The Plus Service package ensures the sustainability and profitability of your system. In addition to maintenance, this package includes extended telephone support with 24/7 availability and a highly efficient spare parts management.
Plus Service Includes
Standby Service: A technician will be on site in no time at all. An individual service plan that suits your particular requirements specifies the response times – on workdays at the usual business hours or around the clock, 24 hours a day and 365 days a year. This ensures the availability of your system at all times.
Telephone Support: Your direct line to Kardex Remstar service. Via our in-house help desk, you can reach trained and experienced staff members who are ready to assist you around the clock when you need them. By asking specific questions and giving instructions, many problems can be remedied through remote diagnostics in cooperation with your trained employees.
Maintenance: Our active maintenance management ensures a high degree of machine availability, reducing downtimes to a minimum and preserving the value of your investment. Impending wear and tear as well as damage is identified, and proper action is taken ahead of time.
Spare Parts: Shape and function of our original spare parts are perfectly matched to your systems. They meet the highest quality standards and ensure maximum machine uptime as well as stable production processes.