The Extra Service package offers a little extra: active maintenance management, implementation, move management, modification work, training, and software support.
Extra Service Includes
Move Management: Are you planning to relocate or restructure your system? We will handle that for you professionally on the basis of our many years of experience and excellent knowledge of the products involved.
Repair: In the event your machine should fail to function, our Kardex Remstar Service will be there to assist you – around the clock. Our trained and authorized service technicians will quickly remedy the malfunction and get the machine back up and running.
Modifications: Your system can be adjusted to meet new challenges. Whether you are looking to expand or retrofit your system, or update your software – we will assist you with our know-how and expertise.
Training: Proper operation of your storage system provides consistently high performance. On site training gives your staff a better understanding of how to use the storage system. If you wish to perform your own maintenance, we can provide technicial training and certify your maintenance staff.
Spare Parts Stock: System failures cost time and money. You can significantly reduce the waiting time for a replacement spare part by keeping an individually configured spare part set on hand.
Software Support: Our software service assists you with telephone support, remote computer diagnostics, and onsite presence. Regular software updates are performed via remote maintenance to ensure that your system works as efficiently as possible.