Site: Chauncey Ranch Complex

“Providing the fastest & most efficient service helps demonstrate Chauncey Ranch’s commitment to total customer satisfaction.”

Application: Parts department and office filing storage and retrieval operations

Equipment: 10 parts department vertical carousels and one office filing carousel for 10 franchises in one complex all integrated with FastPic4 software and linked to ADP host systems.

Summary: Vertical carousels and software were used to maximize construction and labor costs when designing this upscale facility.

When UAG West was designing the Chauncey Ranch Complex, the goal was to create “The Customer’s Car Company For Life,” by focusing on customer-environments and providing unequalled levels of customer satisfaction.

Within this 40 acre, 11 franchise complex, state-of-the-art technology was implemented in both the showrooms and service areas. In the parts departments, KardexRemstar’s automated systems are integrated with software to help provide the highest levels of satisfaction possible. By having accurate inventories and the right part in a technician’s hand in a few minutes, UAG service personnel are able to focus on their primary objective…satisfy their customer!

Ten of the franchises utilize ten vertical carousels to store fast moving small parts for the 253 service bays plus one in the office for customer files. “Even though this was new construction, we focused on maximizing every inch of service area. The KardexRemstar carousels provided maximum space savings in comparison to small parts bins,” stated Randy Bosch, UAG West.”

“Not to mention the increase in productivity. My experience showed that it would often take 20-25 minutes to retrieve parts manually in comparison to three to five minutes with the KardexRemstar systems,” said Gary Luna, Audi parts manager.

“Now the mechanics put in their parts request from the service bays. The carousels rotate to the correct location, and the shelf level is in position to be picked when the parts technician gets to the carousel. The parts technician sees a red pick light indicating the correct tote, and picks the part. The technician then hits the task complete button and delivers the part to the service bay…both fast and accurate,” Luna stated.

“The KardexRemstar system was not only a good business decision from a space and productivity perspective, but it helps instill the entire Chauncey Ranch philosophy of demonstrating to our customers our commitment to quality and excellence and their total satisfaction, stated Bosch.